Refunds & withdrawal

The short version

• Purchases are generally final once the product has been delivered.
• Refunds are processed by Tebex, the seller of record, and are granted where the law of your country requires it.
• If a script does not work as described, talk to us first: we would rather fix it.

Right of withdrawal (EU customers)

If you live in the EU you normally have 14 days to withdraw from an online purchase without giving a reason. For digital content, that right ends as soon as delivery starts, provided you agreed to immediate delivery and acknowledged that you lose the right of withdrawal. Tebex asks for this at checkout. If you withdraw in time, you must notify Tebex in writing, and the money goes back to the original payment method.

UK and other customers

Your statutory rights are not affected by anything on this page. If a product is faulty or not as described, you are entitled to the remedies your local consumer law provides.

If something does not work

1. Open a ticket on our Discord or email us, with your Tebex transaction ID and what you see.
2. We will help you install it or fix the bug, and ship an update if the problem is on our side.
3. If we cannot solve it, we will tell you plainly and point you to the refund route that applies to your case.

Any goodwill refund beyond what the law requires is decided by us case by case, and is always paid out through Tebex.

What is not refunded

• A change of mind after the script has been delivered.
• Servers that close, or accounts banned from a platform for breaking its rules.
• Problems caused by custom edits, or by third-party resources we do not control.

Subscriptions

You can cancel any time from your Tebex payment history or from the cancel link in your emails. Cancelling stops future payments; the current period is not refunded.

Chargebacks

Please contact us before disputing a payment with your bank. Chargebacks on valid purchases are handled by Tebex and can lead to the licence being revoked, while most problems are solved much faster by simply talking to us.

Payment or billing problems

For double charges, failed payments or anything about the transaction itself, use the Tebex customer support form. Tebex Limited is the seller of record. Read its full Checkout terms for the details.